Legal notices

Credit card

We inform you that we do not accept credit card payments, as we seek to guarantee unlimited delivery worldwide for our exceptional products.

After placing your order, our team will contact you within 24 hours to validate your order and discuss payment details. We appreciate your understanding and look forward to serving you.

FREE DELIVERY FROM CHF 150 PURCHASE

Enjoy free delivery everywhere for all our cigars, from CHF 150.00 of order to all countries in Europe that allow the sending of cigars, excluding taxes, if requested.

REFUND POLICY

At cigar friends, we would like to inform you that we do not offer refunds for cigar purchases. We are committed to providing you with the highest quality products, and our teams strive to ensure your satisfaction at every stage of your purchasing experience.

We understand that every purchase is important and that you may have concerns or questions before making a purchase. We therefore encourage you to contact us before placing your order so that we can answer any questions you may have and help you make an informed decision.

RESTRICTION

The following states are prohibited from any transaction, engagement or sale of goods/services directly or indirectly related to jurisdictions that we have deemed high risk for any reason, including Cuba, Iran, North Korea, Syria, Crimea, Donetsk and Luhansk regions.

Copyright

Copyright to all content on this site is owned by cigar-friends.com.

Disclaimer

All texts and links have been carefully checked and are regularly updated. We strive to publish accurate and complete information on this website. However, we assume no liability and offer no guarantee as to the accuracy, completeness or topicality of this information, this reservation also applies to entries in the database. We reserve the right to change the content of the website at any time and without notice and do not undertake to update the information contained therein. The accuracy of all external links was checked at the time of entry. However, we assume no liability for the content and availability of these sites, accessible via hyperlinks. In the event of illegal, incorrect or incomplete content, and in particular in the event of damage resulting from the unverified use of content on linked pages, only the provider of these pages can be held liable. This applies regardless of the nature of the damage (direct, indirect or financial) or for any other damage that may occur following loss of data, loss of use, or other reasons.

Privacy Policy

The operators of these websites take the protection of your personal data very seriously. We treat your personal data confidentially. The use of our website is in principle possible without having provided any personal data. If personal data is collected on our websites (e.g. name, address or e-mail addresses), this is always done voluntarily. This data is not passed on to third parties without your express consent. We point out that data transmission over the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of your data against hacking by a third party is not possible.

The website partly uses so-called cookies. Cookies serve to make our offer more user-friendly, more effective and more secure. Cookies do not cause any damage to your computer and they do not contain viruses. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies we use are called "session cookies". They are automatically deleted after your visit. Other cookies remain in the memory of your device until you delete them. These cookies enable us to recognize your browser during a subsequent visit. You can configure your browser so that you are informed about the use of cookies, to allow them only in individual cases or to exclude them permanently, and to activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

The provider of the websites automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: Browser type and version Operating system used Referrer URL Host name of the accessing computer Time of the server request This data is not assigned to specific individuals. No amalgamation of this data with other data sources takes place. We reserve the right to examine this data retrospectively if there is concrete evidence of illegal use.

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymisation is activated on this website and your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also, where applicable, transfer this information to third parties, to the extent that this is required by law or if third parties process this data on behalf of Google. The IP address communicated by your browser as part of Google Analytics will not be combined with other data from Google. For more information on the processing of user data by Google Analytics, please consult Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en. You can deactivate the storage of cookies by selecting the appropriate settings in your browser. However, we would like to point out that such deactivation may limit the use of certain functions of this website. You can also prevent the collection of data generated by the cookie relating to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-ins available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en

You will receive information about the personal data we have stored about you as well as the origin, recipient and purpose of the data collection and processing. You also have the right to request the correction, blocking or deletion of your data. This does not apply to data that is retained due to legal provisions or is necessary for the proper conduct of business. The data is stored in a protected file for control purposes so that the data can be locked at any time. If the data is not collected within the scope of a legal archiving obligation, we delete your data upon request. If the archiving obligation applies, we block your data. If you have any questions or concerns about the correction, blocking or deletion of personal data, please contact our data protection officer using the contact details provided in this privacy policy or at the address given in the legal notice.